Returns, Exchanges & Other Info
Returns
Items can be returned within 30 days of purchase and will be subject to a 30% restocking fee on orders under $100 (20% on orders over $100) deducted from the refunded amount without exception. Parts must be in new condition with their original unopened packaging, exactly as it was received, with all parts included. If any package needs to be returned, please contact us prior to shipping the item back for instructions. This is critical for ensuring no additional border charges are incurred which are the responsibility of the customer. The customer is responsible for organizing the return shipping. When you return any product(s), please kindly provide us with the tracking number. Refunds are issued after the returned item is received and inspected, please allow up to 3 business days after delivery for product inspection and processing. Items broken during the return process are the customer’s responsibility. If the item(s) received are damaged, scratched or in other unacceptable conditions, we will keep the returned damaged item for a maximum of 1 month only and dispose or recycle the item(s) after. If your returned part(s) cannot be restocked as “new” we reserve the right to deny the return. We are not responsible for return postage unless the return is required due to our mistake, in which case we will email a pre-paid shipping label, restocking fee does not apply. **All custom orders are final sale**
Exchanges
Items can be exchanged within 30 days of purchase and will be subject to a 30% restocking fee of retail price on orders under $100 (20% on orders over $100). Parts must be in brand new condition with their original unopened packaging, exactly as it was received, with all parts included. No exchange will be issued on products that have been damaged in any way. If any package needs to be exchanged, please contact us prior to shipping the item back for instructions. This is critical for ensuring no additional border charges are incurred which are the responsibility of the customer. The customer is responsible for organizing the return shipping. When you return any product(s), please kindly provide us with the tracking number. An exchange will be issued after inspection of the returning item and the restocking fee has been processed. Items broken during the return process are the customer’s responsibility. If the item(s) received are damaged, scratched or in other unacceptable conditions, we will keep the returned damaged item for a maximum of 1 month only and dispose or recycle the item(s) after. If your returned part(s) cannot be restocked as “new” we reserve the right to deny the exchange. If the exchange is required due to our mistake, we will send a pre-paid shipping label via email, restocking fee does not apply.
Lost Items
If you do not receive your item after delivery confirmation you may contact our team to start a claim with UPS. Please keep in mind that the investigation can take up to 5-8 business days from the time the claim is started. UPS will require your telephone number in order to gather more information needed. Refunds/replacements will not be given unless UPS approves the lost package claim.
Damaged Items
If you received a damaged or broken item, please contact us immediately with photos of your order contents, and the packaging it arrived in so we can begin a damage claim with UPS. Please hold on to the package while UPS attempts to pick up the damaged package (total of 3 attempts) for inspection. The investigation may take up to 5-8 business days. A replacement will be sent to you once the claim is filed. If you receive any damaged, defective, or incorrect item(s), we will provide a pre-paid return label via email if needed. No claims will be honored after 14 days upon item received.
Missing Items
If you believe that an item is missing from your order, please help by sending us a photo of your order contents, and the packaging it arrived in. We will work together with you to help make sure you receive the correct/missing parts right away. Any missing or damaged-in-transit parts must be reported within 14 days of delivery. Beyond that – we will not be responsible for such parts or any associated costs to deliver them.
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